Marketing Automation Focused On Customer Experience
Better Customer Relationships Create Customer For Life
PERSONALIZED EMAIL MARKETING
Beautiful email marketing is only the beginning. Send newsletters and messages targeted to each contact’s interests. Make every campaign you send feel personal. POPULAR FEATURES Email Marketing Segmentation Dynamic Content Messaging
POWERFUL MARKETING AUTOMATION
Make it easy to run your marketing. Set up a welcome series with email automation, segment your contacts, or use simple workflows to automate the marketing no one has time for. POPULAR FEATURES Automation Segmentation Contact Management Email Marketing
Multi-channel Marketing Made Simple
Sugar Market allows you to connect and engage with your customers - wherever they happen to be. With inbound and outbound email marketing tools, social media management capabilities, and even adword management tools, Sugar Market has you covered for all of your marketing automation needs in one simple to use cloud solution.
Make meaningful connections with your customers. Answer questions, recommend products, offer sales, or ask for feedback at the exact moment they’re most engaged. POPULAR FEATURES Site Messaging Engagement Tracking SMS Segmentation
Sales Automation For Subscription/Renewal Businesses
Sugar Market is pre-integrated to the leading sales automation solutions, including Sugar Sell. That means you can track your prospect and customer behaviors across the entire customer lifecycle, leading to more timely handoffs to sales and the ability to discover repeat business opportunities to drive even greater revenue per customer.
Sugar Serve offers a complete customer service and sales solution, delivered on Sugar Cloud, and includes the following features:
- Service Console – A unified interface that empowers agents to be more productive and better know every customer with whom they engage
- Case Management – Manage inbound customer issues across multiple channels and insure service level agreements are met
- SLA Management – Automatically calculate and measure your support organisation against even the most complex service-level agreements, including managing against multi-region business centres and related business hours.
- Case Routing – Out of the box business rules for effectively routing inbound cases, including time-based re-assignment and escalations—all powered by SugarBPM
- Self-Service – Help your customers help themselves. Sugar’s self-service portal and knowledge base allows for users to quickly solve common problems—driving satisfaction and defraying customer support costs.
- Reporting and Analytics – Pre-packaged reports and dashboards give support centre managers deeper insights into the metrics that matter when driving a differentiated and superior customer experience