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Active Campaign

Email Marketing & Marketing Automation Platform

Marketing Automation Focused On Customer Experience


Integrated Forms Made Simple

Imagine resolving every customer service inquiry promptly and proficiently—without a single sloppy handoff or having to scramble for purchase histories.

Site Tracking, Advanced Reporting And Email Segmentation

Pinpoint what people are doing on your website, group leads by their behaviour with advanced email segmentation and effectively report on your findings.


Market Based On Performance

Find out what's working and what's not. Dig into your data to find opportunities to grow.


Better Customer Relationships Create Customer For Life

STEP-BY-STEP

PERSONALIZED EMAIL MARKETING

Beautiful email marketing is only the beginning. Send newsletters and messages targeted to each contact’s interests. Make every campaign you send feel personal.POPULAR FEATURES Email Marketing Segmentation Dynamic Content Messaging

POWERFUL MARKETING AUTOMATION

Make it easy to run your marketing. Set up a welcome series with email automation, segment your contacts, or use simple workflows to automate the marketing no one has time for.POPULAR FEATURES Automation Segmentation Contact Management Email Marketing

Multi-channel Marketing Made Simple

Sugar Market allows you to connect and engage with your customers - wherever they happen to be. With inbound and outbound email marketing tools, social media management capabilities, and even adword management tools, Sugar Market has you covered for all of your marketing automation needs in one simple to use cloud solution.

WEBSITE MESSAGING

Make meaningful connections with your customers. Answer questions, recommend products, offer sales, or ask for feedback at the exact moment they’re most engaged.POPULAR FEATURES Site Messaging Engagement Tracking SMS Segmentation

Sales Automation For Subscription/Renewal Businesses

Sugar Market is pre-integrated to the leading sales automation solutions, including Sugar Sell. That means you can track your prospect and customer behaviors across the entire customer lifecycle, leading to more timely handoffs to sales and the ability to discover repeat business opportunities to drive even greater revenue per customer.

Key Features

Sugar Serve offers a complete customer service and sales solution, delivered on Sugar Cloud, and includes the following features:

  • Service Console – A unified interface that empowers agents to be more productive and better know every customer with whom they engage
  • Case Management – Manage inbound customer issues across multiple channels and insure service level agreements are met
  • SLA Management – Automatically calculate and measure your support organisation against even the most complex service-level agreements, including managing against multi-region business centres and related business hours.
  • Case Routing – Out of the box business rules for effectively routing inbound cases, including time-based re-assignment and escalations—all powered by SugarBPM
  • Self-Service – Help your customers help themselves. Sugar’s self-service portal and knowledge base allows for users to quickly solve common problems—driving satisfaction and defraying customer support costs.
  • Reporting and Analytics – Pre-packaged reports and dashboards give support centre managers deeper insights into the metrics that matter when driving a differentiated and superior customer experience

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Customer Comments

FIND OUT WHAT OUR CUSTOMERS THINK

We recently installed SugarCRM for our US, UK and European sales divisions.The configuration sessions, user training and subsequent technical support has been exceptional.In a short period time, the data generated by this system is changing the way we focus our resources and marketing activities.

Christopher Fielding

Manager

What a great experience, Sugabyte turned what looked like a CRM implementation nightmare into a dream! I've worked with most of the top CRM systems, but never had this level of confidence that the solution does exactly what I want - and my sales team love it! Thanks James!

Sally Murdoch

Head of Marketing

We happily trust Sugabyte when it comes to development, implementation and the support of our CRM system. Sugabyte actively consult with us to improve our ideas, making sure they are supported by the logic in the system as well as foreseeing any conflicts or issues. The provided customisations are logical, stable and brilliant!

FREDRIK HUGOSSON

CRM Manager

This is absolutely excellent! My compliments to Sugabyte as this development is exactly what I had been after – it is a big relief that it is actually possible to implement this on Sugar. You can probably tell I’m happy about this – literally, your team are genius.

Thorl Dicker

CRM Administrator

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