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Why SugarCRM?

All businesses are different.Even if they're in the same industry they will have different processes and variations in the way they do business.SugarCRM’s 'no restriction' model to their product offering means that you won't be forced to work the way the CRM tool works. In fact, it's the opposite with SugarCRM.

1 - Most Flexible CRM On The Market Today

All businesses are different.

Even if they're in the same industry they will have different processes and variations in the way they do business.

SugarCRM’s 'no restriction' model to their product offering means that you won't be forced to work the way the CRM tool works. In fact, it's the opposite with SugarCRM.

2 - Easy To Use

NASA went to the moon. "Not because it was easy, but because it was hard". But do you really want this from your CRM? The majority of our customers select SugarCRM over alternatives because of its ease of use and intuitive nature.

Learning a CRM shouldn’t be like learning to fly a 747. Bring your team up to speed quickly!

3 - Clear Transparent Pricing

Unlike our main competitor, where the endeavour is 'game the customer up to the next level', SugarCRM’s offering and pricing couldn’t be clearer.

No forced upgrades. No Surprise Invoice. No vendor lock-in. Tick, tick, tick.

4 - The Fastest Innovation Pace

In a subscription model world, cultivating customers for life translates to ensuring a customer will renew their subscriptions, year after year. A huge part of the strategy with SugarCRM is consistently delivering on an impressive product roadmap.

5 - Cloud Innovation Like No Other CRM Vendor

With SugarCRM's partnership with Amazon Web Services (the leading cloud platform that hosts Netflix, NASA, Expedia, Slack, Samsung and Adobe to name a few) we're able to leverage the complete breadth of services and cloud technologies (AI & Machine Learning, resilience, and scalability).

SugarCRM places their R&D into the product, and not a proprietary cloud technology.

6 - Competent Delivery Network

Globally, there are competent implementation/delivery partners in every corner of the globe.

Like us at Sugabyte , we live, breathe and sleep SugarCRM and have many years experience delivering successful projects. It’s the default option for someone looking to deploy SugarCRM at their business.

7 - Trusted By Big Names, Excelling With Small

Big brands such as IBM, Audi, Sennheiser, British Sugar, and T-Mobile leverage SugarCRM to create extraordinary customer relationships. However, it's the SME market where Sugar really shines and has proven to be empowering most.

It's the reason why SugarCRM won PCMAG.COM business choice award for CRM three years in a row running.

8 - Valuable Feature Set - No Fluff

Too many CRM vendors offer an eye-watering amount of functionality (for an eye-watering cost, too). The unnecessary 'fluff' is bloatware that provides little value and in most cases overwhelm its users.

SugarCRM considers it's feature set carefully and listens to its customers who have helped shape the product over the past 15 years.

A modern CRM is the holy-grail of achieving a single-customer-view.

9 - Flexible Deployment Options

Your choice: SugarCRM Cloud, Private Cloud, or Your Cloud.

The most popular option for our customers is to host with SugarCRM Cloud. It's free, scalable and upgrades are automatic. However, if you want to host SugarCRM on your own infrastructure - this is a no-cost option.

With key customer information at the fingertips of every customer-facing employee, with SugarCRM, your team will be able to provide a consistent customer experience worthy of the 2020 name tag.

10 - SugarCRM Integrates With Everything

The requirement to integrate SugarCRM with multiple systems becomes stronger and stronger as each year passes. This is because companies really understand the benefit of system data synchronisation.

From Outlook, Gmail, Websites, SAP, ERP, to XERO and Sage Accounting, we've integrated hundreds of systems. Even complicated home-grown systems, too. SugarCRM has a deep and well-documented API.

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Customer Comments


We recently installed SugarCRM for our US, UK and European sales divisions.The configuration sessions, user training and subsequent technical support has been exceptional.In a short period time, the data generated by this system is changing the way we focus our resources and marketing activities.

Christopher Fielding


What a great experience, Sugabyte turned what looked like a CRM implementation nightmare into a dream! I've worked with most of the top CRM systems, but never had this level of confidence that the solution does exactly what I want - and my sales team love it! Thanks James!

Sally Murdoch

Head of Marketing

We happily trust Sugabyte when it comes to development, implementation and the support of our CRM system. Sugabyte actively consult with us to improve our ideas, making sure they are supported by the logic in the system as well as foreseeing any conflicts or issues. The provided customisations are logical, stable and brilliant!


CRM Manager

This is absolutely excellent! My compliments to Sugabyte as this development is exactly what I had been after – it is a big relief that it is actually possible to implement this on Sugar. You can probably tell I’m happy about this – literally, your team are genius.

Thorl Dicker

CRM Administrator