SugarCRM Implementation

Where SugarCRM develop the core software and support you from a technical perspective – Sugabyte is a global delivery partner.

SugarCRM and Sugabyte have been working together for the past 7 years.

Sugabyte offers the full spectrum of services such as:

  • Solution Design and Consulting
  • SugarCRM Configuration
  • SugarCRM Code-Level Customisation
  • SugarCRM Training
  • SugarCRM Hosting
  • SugarCRM Support
  • Act-On Marketing Automation Solution Design

Our team of highly skilled professionals will work with you to define, customise, and support your CRM project.

Having implemented over 250+ successful SugarCRM implementations in the UK, we have a wealth of experience for you to exploit.

We don’t offer other CRM systems.  We don’t offer general I.T support.  We don’t offer websites.  However, we are purely focused on new implementations of Sugar and supporting our existing customer base.

 

What does a typical implementation look like?

 

Defining You Requirements
The project usually starts with our Requirements Workshops. Here we define your requirements at both a macro-level, making sure we are in sync with your business objectives. And then right down to a micro-level, creating the blueprint for fields, layouts, workflows and reports. You can read more about our Requirements Workshops here.
System Configuration
After your blueprint for your Sugar design has been defined, we then move into the build phase. We typically start with the system configuration then work on the data import/migration.
Code-level Customisations
20% of our customers require some code-level customisations to make Sugar do something really special or perhaps integrate with another system. Our in-house team of SugarCRM certified developers work in tandem with the configuration effort to achieve milestones set out in the project plan.
User Acceptance Testing
Most projects involve some element of User Acceptance Testing to ensure we have achieved what was set-out initially and identify tweaks and changes that will be performed before the system is live.
User Training
Prior to the ‘Launch’ date, the administration training will commence.  The administrator training will cover everything your ‘Sugar Super Users’ will need to know to continue to make tweaks and changes to the design of your system.  This ensures that you can ‘stand on your own two feet’ with the administration side.  Then, general user training to the wider group will commence.
We Support You
After going live with Sugar, Sugabyte will be on-call to support you.  Both from a technical perspective, and a consultative/training perspective. You can think of Sugabyte as an extention of your own team, the ‘CRM Department’.

 

Why should you use us?

We are an award-winning Global Delivery Partner, trusted and certified by SugarCRM.  Being solely-focused on SugarCRM (and SugarCRM related products, such as Act-On) strengthens our approach to providing solutions that make a difference to your business. As a privately owned business, we are experiencing steady growth as we provide solutions that make our customers successful.

 

We’re excited to hear about your project, and look forward to speaking with you:

James is the managing director of Sugabyte. He’s been implementing SugarCRM for the past 7 years and had gained a wealth of experience having held roles in solution design, system configuration, training and support.