CRM Insights is hosted by Martin Schneider, Head of Corporate Strategy, SugarCRM. As a long-time “CRM Insider,” Martin brings a particularly strategic view of CRM solutions. Prior to joining SugarCRM, Martin covered CRM for 451 Research. In addition, Martin is a former editor of CRM Magazine where he focused on all facets of the CRM landscape and he also covered the Enterprise Software marketplace. In this series, Martin and his guest speakers will share insight on CRM and the current wave of disruptive trends which offers an opportunity for companies who find innovative ways to deepen customer engagement.

James is the managing director of Sugabyte. He's been implementing SugarCRM for the past 7 years and had gained a wealth of experience having held roles in solution design, system configuration, training and support.