Disclaimer – We are not providing any legal advice or consultation pertaining to GDPR or other compliance issues. Please consult with your legal teams and resources to ensure they are aware of their obligations under applicable regulations.

GDPR is quickly becoming a global priority with the enforcement date being 25th May this year, therefore, if you haven’t already, it’s time to start preparation.

GDPR (General Data Protection Regulation) was passed by European Parliament in 2016 with the aim of strengthening and unifying data protection for all individuals within the European Union (EU).

The new regulations mean that a number of processes will need to be put in place when handling EU residents data, this will likely have an effect on administrative duties, especially during the set up of processes, however, these processes are highly important as the penalties for non-compliance are quite severe. By having the right CRM in place, your business has the ability to capture and store records with details of how the permission was obtained along with copies of documents, date and time stamps etc. and these can all be linked from the Contact to the Account.

SugarCRMs’ Compliance Tracker Tool, which is part of the Customer Journey Plug In, makes it easy to comply with GDPR requirements, the tool provides visual tracking that supports the implementation of a solid GDPR program. The Compliance Tracker tool is fully adaptable which means that the steps can be tailored to suit the needs of the business.

See how Sugars Compliance Tracker tool can be used to support the implementation of a solid compliant program:

A CRM system is more than somewhere to store data, the CRM infrastructure is ideal for satisfying many GDPR requirements, CRM can be used to maintain the compliance of personal data but also integrate with other IT systems to meet all GDPR requirements in one place.

For more information on how the right CRM system can simplify GDPR compliance, read SugarCRMs’ new eBook ‘Getting ready for GDPR’.

Contact us to find out more about the Customer Journey plugin and the Compliance Tracker template!

Chloe is Sugabytes Customer Success Manager. Ensuring our existing customers of Sugabyte continue to be successful using SugarCRM and Act-On.