Openness and integrity have long been SugarCRM core values. Their approach to data privacy has always been a key functional area where we have always heavily invested, which has helped them stand out when talking to potential customers. Helping our own customers manage the personal data of their customer base in a responsible way builds trust. And trust is the catalyst for a productive business relationship.

That’s why we see data privacy in general, and GDPR in particular, as an opportunity. It’s not just about meeting regulatory compliance. It’s an opportunity to help the organizations around the world that rely on Sugar implement best practices for data privacy into how they do business. It’s an opportunity for SugarCRM customers to build a relationship based on trust and transparency with their own customers.

The video below is a demonstration of how businesses using SugarCRM can manage:

  • Data Subject Requests
  • Right To Erasure
  • Right To Access
  • Consent
  • Opt-In Policy

Our goal is to help our customers build productive, trustworthy relationships with their customers.

If you have questions, please send an email to dataprivacy@sugarcrm.com.

James is the managing director of Sugabyte. He's been implementing SugarCRM for the past 7 years and had gained a wealth of experience having held roles in solution design, system configuration, training and support.