SugarCRM has been named a Visionary in the Gartner Magic Quadrant Sales Force Automation (SFA). SFA’s automate the sales activities, processes, and administrative responsibilities for an organisations sales professionals. Visionaries are described as being:

Ahead of most potential competitors in delivering innovative products and/or delivery models. Visionaries anticipate emerging and changing sales needs and move the market into fresh areas. They have strong potential to influence the direction of the SFA market.Gartner

SugarCRM has continued to move upmarket in recent years by not only being the only vendor in this magic quadrant that is based on an open-source technology stack but by continuing to enhance the product with the notable introduction of Customer Journey Management and additional workflow capabilities.

SugarCRM Configuration:
Reference customers gave Sugar strong positive scores for application configurability, published APIs and technical architecture. In addition, SugarCRM offers multiple deployment options: Public Cloud, Private Cloud and On-Premises. SugarCRM has comparatively large numbers of ecosystem partners and add-on apps in its app store, SugarExchange. This reflects its background as a provider of an open-source platform.

User Experience:
SugarCRM has accurately thought out the sales users experience. Sugar is available on mobile as well as desktop, very useful for the on the go sales people! The use of intelligence panels and contextual insight throughout the user interface makes Sugar easy and enjoyable to use.

To read the full Gartner report, please click here.

Chloe is Sugabytes Customer Success Manager. Ensuring our existing customers of Sugabyte continue to be successful using SugarCRM and Act-On.