That might sound dramatic, especially when modern platforms like SugarAI promise automation, AI powered insights and a complete view of your customer journey. But the reality is far less glamorous than most software demonstrations would have you believe.

Buying a CRM does not magically fix broken processes.

A lot of businesses believe the moment they purchase a CRM licence, everything suddenly falls into place. Sales teams will instantly adopt it. Processes become automated overnight. Reports appear effortlessly. AI starts delivering perfect suggestions. Management gets complete visibility and the business moves faster than ever before.

Unfortunately, that is rarely how it works in the real world.

Six months later, many companies find themselves staring at an expensive system that nobody fully trusts, nobody consistently updates and very few people genuinely enjoy using.

The problem usually is not the CRM itself.

The problem is how businesses think about CRM in the first place.

A CRM Is a Toolbox, Not a Finished Solution

A CRM platform is not a miracle cure for operational problems.

It is a toolbox.

A very powerful toolbox, admittedly, but still only a collection of tools until someone experienced turns it into something useful.

Think about it this way.

Buying a CRM out of the box is a bit like standing on a building site surrounded by bricks, timber, cement mixers, cranes and diggers. All the materials are there. All the equipment is available. Technically, you have everything needed to build something incredible.

But without architects, builders and a proper plan, you do not end up with a luxury smart home.

You end up with mud, confusion and a half finished structure that nobody quite understands.

CRM implementations work exactly the same way.

The software provides the foundations, but the real value comes from understanding how the business operates and translating those processes into something practical, efficient and easy for teams to use every single day.

Why Professional CRM Implementation Matters

This is where experienced CRM specialists make all the difference.

At Sugabyte, we spend far more time understanding businesses than simply clicking configuration buttons. We look at how enquiries arrive, how quotes are produced, where projects get delayed, how customer service teams operate and what information leadership teams actually need visibility on.

Only then do we shape SugarAI around those workflows.

Sometimes that means simplifying processes that have quietly become far too complicated over the years. Sometimes it means automating repetitive administration that wastes valuable time. Sometimes it means uncovering operational gaps nobody realised were slowing the business down.

Most importantly, it means building a CRM that people actually want to use.

Because good CRM should reduce effort, not create more of it.

Same CRM, Completely Different Outcomes

This is also why two businesses can buy the exact same CRM platform and have completely different experiences.

One company ends up with frustrated staff, unreliable data and poor adoption across the business.

The other ends up with streamlined operations, stronger customer visibility, faster decision making and teams that genuinely benefit from the system every day.

Same software.

Completely different implementation strategy.

That is the part many businesses underestimate.

The Real Transformation Happens After Purchase

SugarAI is an incredibly capable platform. Its AI capabilities, automation tools and flexibility are genuinely impressive. But technology alone is never the answer.

The real transformation happens when experienced professionals take that toolbox and turn it into something purpose built for the business using it.

That is the difference between owning a pile of building materials and living in a fully connected smart mega home.

The post Why Buying a CRM Does Not Automatically Fix Your Business appeared first on Sugabyte.

From private clinics to specialist healthcare suppliers, SugarAI works particularly well for organisations where relationships matter. It is flexible enough to support both patient journeys and business development workflows, without forcing teams into rigid processes that don’t fit the real world.

One place for patient and customer relationships

Healthcare businesses often deal with information spread across multiple systems. Enquiries sit in inboxes, referrals arrive from different channels, spreadsheets get passed around, and important follow ups are easy to miss.

SugarAI helps bring all of this together.

A clinic could track a patient from initial enquiry through to consultation and ongoing care. A medical supplier could manage relationships with hospitals, procurement teams, and field sales staff in a single platform. Customer service teams can instantly see previous conversations, appointments, notes, and open issues without jumping between systems.

The result is a smoother experience for both staff and patients.

Integrating with EMR and admissions systems

One of the biggest strengths of SugarAI in healthcare is how easily it can integrate with existing systems.

Most healthcare organisations already rely on Electronic Medical Record (EMR) platforms, patient management systems, admissions software, or clinical databases. Replacing those systems usually isn’t realistic, and honestly, it often isn’t necessary.

Instead, SugarAI can sit alongside them and act as the central relationship and communication platform.

For example, patient admissions data can automatically sync into SugarAI, giving teams visibility of appointments, referrals, discharge dates, or treatment stages without needing manual updates. Referral enquiries submitted through a website can flow directly into the CRM, while patient communication history remains visible to support teams and account managers.

This becomes particularly useful for private healthcare providers and specialist clinics where sales, marketing, patient care, and customer service all overlap.

SugarAI’s open API and flexible architecture make integrations straightforward compared to many traditional CRM platforms. That means healthcare organisations can connect existing systems rather than rebuilding processes from scratch.

In reality, this creates a much better experience for staff and patients alike. Teams spend less time rekeying information, reporting becomes more accurate, and communication gaps are reduced significantly.

Better communication without more admin

One of the biggest frustrations in healthcare is admin overload. Teams spend too much time updating systems instead of helping people.

SugarAI’s automation tools reduce a lot of that manual effort. Emails can be triggered automatically, reminders can be scheduled, referrals can be assigned to the right teams, and workflows can move cases through each stage without staff needing to chase updates manually.

This is where SugarAI’s newer AI driven functionality becomes particularly useful. The platform is evolving beyond a traditional CRM system and focuses more on surfacing actions, identifying risks, and helping teams prioritise work intelligently.

For busy healthcare teams, that can make a real difference.

Managing referrals and partnerships

Healthcare organisations rarely operate in isolation. Many work closely with consultants, GPs, hospitals, insurers, suppliers, or partner clinics.

SugarAI is excellent for managing these relationships. Referral sources can be tracked properly, account managers can see engagement history instantly, and teams can identify which partnerships are generating the most value.

For organisations focused on growth, this visibility is incredibly useful. Marketing teams can also measure campaign performance and understand which activities are generating genuine enquiries.

Flexible enough for different healthcare businesses

One of the reasons we like SugarAI is because it doesn’t try to force every organisation into the same shape.

Private healthcare providers can use it to manage consultations and patient communications. Medical equipment suppliers can use it for sales pipelines and customer support. Healthcare technology businesses can use it to manage long sales cycles and service agreements.

We’ve seen healthcare organisations use Sugar successfully in very different ways, which is exactly how it should be. No two businesses operate the same way.

That flexibility is also why SugarAI continues to work well for growing organisations. Processes can evolve over time without needing to replace the entire system a few years later.

Security and visibility

Healthcare businesses naturally take data security seriously, and rightly so.

SugarAI includes role-based permissions, audit capabilities, and strong visibility controls, helping organisations ensure the right people can access the right information. Teams also benefit from improved reporting, meaning management can spot bottlenecks, monitor performance, and make decisions using real data instead of guesswork.

Final thoughts

Healthcare is built on relationships. Whether it’s patients, consultants, suppliers, or referral partners, communication and trust matter enormously.

SugarAI gives healthcare organisations a platform that helps manage those relationships properly, while reducing admin and improving visibility across the business.

Most importantly, it adapts to the way healthcare teams actually work, instead of forcing them to work around the software.

The post How SugarAI Helps Healthcare Teams Work Smarter appeared first on Sugabyte.

They fail because people stop trusting the data.

Old contacts stay in the system for years, emails bounce, job titles change, and eventually, users stop relying on the CRM altogether. Once confidence drops, adoption usually follows.

That’s why our Hunter Email Verifier addon for SugarAI delivers far more value than its small price tag suggests.

Why stale CRM data is dangerous

Outdated contact data creates problems across the business:

• Sales teams waste time chasing dead leads
• Marketing campaigns suffer from poor deliverability
• Users stop trusting the CRM
• Reporting becomes unreliable
• CRM adoption slowly declines

A CRM is only useful when people believe the information inside it is accurate.

A bounced email can actually create opportunity

This is the part many businesses overlook.

When an email becomes invalid, it often means someone has left the company.

That could be:

• A new Head of Sales
• A replacement Operations Manager
• A newly appointed Finance Director

And new people often bring new opportunities.

Fresh decision makers regularly review suppliers, reassess systems, and introduce different buying preferences. Spotting those changes early gives your team a natural reason to reconnect with an account that may have gone quiet.

Instead of thinking:

“That contact no longer works there.”

You start asking:

“Who replaced them?”

That’s a much more valuable conversation.

Why we built the Hunter integration

We wanted something simple, affordable, and genuinely useful.

The Hunter Email Verifier integration helps teams:

• Validate email addresses directly inside SugarAI
• Identify risky or outdated records
• Improve trust in CRM data
• Keep databases healthier over time
• Spot account changes earlier

No complicated setup, no bloated process, just practical value.

Small addon, big impact

For a relatively tiny investment, businesses can protect the much larger investment they’ve already made in their CRM project.

Because when users trust the data, they actually use the system properly.

And that’s when CRM starts delivering real value.

You can buy the Hunter Integration here

The post The tiny CRM investment that protects your entire project appeared first on Sugabyte.

When implemented well, a CRM isn’t just a place to store data; it’s the nervous system that connects every customer interaction across marketing, sales, and service. And right now, SugarCRM is redefining what that looks like.

From Database to Decision Engine

For too long, CRM systems were used as glorified databases — recording contacts, opportunities, and support tickets. But the modern customer journey demands more. Businesses need real-time intelligence: the ability to see, interpret, and act on what’s happening across the entire customer lifecycle.

SugarCRM’s 2024 State of CRM report found that 60% of leaders now view CRM as the “central hub” for customer engagement. That shift in mindset reflects how platforms like SugarCRM are evolving — from passive record systems into intelligent engines that power every customer-facing process.

What’s Driving SugarCRM’s Transformation

At Sugabyte, we’ve watched SugarCRM evolve into one of the most adaptable and insight-driven platforms on the market. Here are three key reasons why:

1. Connected Data Without Complexity

SugarCRM’s open architecture makes it easy to integrate sales, marketing, and service data — without the bloated complexity of enterprise CRMs.
Recent updates, such as Engaged Contacts prioritisation and unified activity creation in version 25.2 give users a single, seamless workspace for collaboration.

2. AI That Actually Works for People

SugarCRM’s latest AI features — like “Needed Follow-Ups” and AI Summarisation — don’t overwhelm users with data. They surface what matters: who needs attention, which deals are at risk, and what conversations drive results.

This kind of contextual intelligence frees sales and service teams to focus on relationships, not admin.

3. 360° Visibility Across the Journey

Because Sugar unifies every customer touchpoint, teams can finally see the full picture: how marketing campaigns influence deal velocity, how post-sale service impacts renewal rates, and how account health links to long-term growth.

That’s the difference between a CRM and a Customer Relationship Platform — one that connects insight with action.

Why This Matters for Growing Businesses

For mid-market companies, a unified CRM core delivers measurable benefits:

• Faster decision-making: real-time insight replaces manual reporting.
• Reduced tech stack complexity: one central platform removes data silos.
• Improved customer experience: consistent messaging from first touch to renewal.
• Predictable growth: connected data leads to smarter forecasting.

In other words, SugarCRM gives growing businesses the operational intelligence once reserved for large enterprises — without the overhead.

Making the Shift with Sugabyte

Transitioning from a “data store” CRM to a “central nervous system” isn’t just a technology project — it’s a mindset shift. Here’s how Sugabyte helps clients make it happen:

1. CRM Health Audit: uncover where your data and processes are disconnected.
2. AI Enablement: configure Sugar’s predictive tools to highlight your most important KPIs.
3. Process Design: streamline your sales, marketing, and service workflows.
4. Version Planning: align your CRM upgrade cadence with SugarCRM’s new twice-yearly release cycle.

The result? A CRM that doesn’t just store information — it powers decisions across your business.

The Bottom Line

SugarCRM’s evolution reflects a bigger truth: in 2025, the CRM isn’t a tool; it’s the operational brain of the business.

And with the right strategy, integrations, and partner — like Sugabyte — your CRM can become the central nervous system that drives clarity, speed, and growth.

Ready to Rethink What CRM Can Do?

Want to see how your CRM could deliver more connected intelligence?
Book a free consultation with Sugabyte to explore what’s possible with SugarCRM.

The post Turning the CRM into Your Central Nervous System | How SugarCRM Is Enabling the Shift appeared first on Sugabyte.

Sugabyte is a small company based in Peterborough where the team here sell/implement/support SugarCRM to companies globally. We have a stable financial position, spacious and modern office, plenty of parking and an amazing team.

As we expand and venture into new markets (with our new partner monday.com), we’re building a new team of professionals to work in our new monday.com division. This will be an exciting time to be involved with Sugabyte.

About The Role

• This is a quota-carrying position
• Your time will be split between business development activities and sales
• Prospect into strategic business accounts via cold call, email, and social strategies
• Develop strategies for business development to keep the top of the funnel active
• Work alongside marketing to help deliver successful campaigns
• Identify new business opportunities
• Obtain a comprehensive understanding of the monday.com solution (through our training + enablement) and connect that knowledge directly to customer ROI

Your Skills

• 2+ years working in Sales/Business development at a Saas company – must
• Proven experience and success in developing business interest and closing sales
• Excellent written and oral communication skills
• Self-starter, energetic, 100%-effort individual willing to execute plans, analyse, learn & adapt
• Excited to work in a fast-paced start-up environment

What We Offer

• Training & Support throughout your career
• Competitive Salary dependant on experience
• Options for career progression and adaptations (we’re growing this practice so will have various roles open up)
• Spacious office in Peterborough with your own allocated parking

Email your CV to james@sugabyte.com

Note to Recruiters and Placement Agencies:  Sugabyte does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Sugabyte employee. Sugabyte will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Sugabyte and will be processed accordingly. 

The post Sales and BDM Executive – monday.com Solutions – Peterborough appeared first on Sugabyte.

Part 2: Sugar Serve

This post is all about Sugar Serve, a supercharged UI for support professionals to solve customer issues with speed and ease. It is a powerful, process-driven system pre-integrated with Sugar’s core CRM to deliver unified customer satisfaction. It allows for omnichannel entry points for customers to raise issues with you – which can only be good for the customer.

What impressed me?

There are multiple parts to this system that I like that are linked to The Service Console which gives support staff access to complete customer information at their fingertips. Unlike most other systems that will order support tickets based on the order they came in or by priority, the reason I like this Service Console in particular is because it reiterates Sugar’s customer experience ethos by prioritising the list of cases by SLA.

I was listening to David Campbell, VP in Product Marketing at SugarCRM, in a Sugar Serve training video who said: 

Another item I was impressed by is the quick access to the Knowledge Base module which has a series of articles that could be helpful for solving common customer problems. This is an incredible addition that can be found across the entire Sugar product range but I think is particularly useful for support agents to have access to and contribute towards.

A notable mention from Sugar Serve is the thoughtful addition of managing multi-region business centres with their related business hours and holidays to ensure service level agreements are always met:

How will this help our new customers?

When you click on a case in the Service Console, without diverting you away, an intelligence pane opens outlining all the information a support agent would need to understand the customer’s journey including account details, case details, comment log for team collaboration, and interaction history.

A huge challenge in this sector is making sure the agent is fully aware of the customer’s relationship with the product offering in order to offer a rapid response. It is then possible for service agents to cross or upsell in accordance to the accounts’ needs that they can clearly identify in front of them, taking customer service from an expense to a profitable part of the business.

In my opinion, Sugar has expertly found ways of reducing customer service costs without cheapening the provided service but instead, increasing customer satisfaction and likely retention rates. There are a number of self-service options available to customers which helps them find a solution to their problem without the need for an agent, saving both customer and agent time. 

Where Sugar Serve differs the most between the dedicated case management tools (Zendesk, Freshdesk, Jira) is the integration to the CRM. Sugar Serve functionality is completely baked into the core CRM product, so it could not get any tighter. And this allows for that instant visibility for CRM users and unlimited contextual data to be available for the support team.

I hope you’ll enjoy these insights from my onboarding at Sugabyte. Here are the links to the successive posts in this series which will uncover my thoughts on Sugar Market, Customer Journey Plugin, Sugar Discover, and more:

• Sugar Sell
• Sugar Market (coming next)
• SugarCRM SugarLive (coming soon)
• Sugar Discover (coming soon)
• Sugar Connect (coming soon)
• Sugar Mobile (coming soon)
• Hint! (coming soon)

The post New To Sugar Series – Sugar Serve appeared first on Sugabyte.

Node.io is one of the first companies to offer an AI platform with their deep learning models as a service. With SugarCRM’s recent acquisition of Node.io, SugarCRM’s customers will be able to surface impressive predictability to deliver a high definition view of your customers, leads, pipeline, and other key indicators of which drive real decisions.

I’ve seen so many marketing departments really stretching the definition of AI within their tools (you know who you are!), to the point where I have to laugh sometimes. So i’m naturally sckeptical about these kinds of claims. However, after speaking personally to individuals inside of SugarCRM who have seen what Node.io can do, i’m genuinly excited for us at Sugabyte and our customers.

Here’s their press release: (source)

CUPERTINO, California – August 24, 2020 – SugarCRM Inc., the innovator of time-aware customer experience (CX), today announced the acquisition of Node Inc., an artificial intelligence (AI) platform that leverages CRM data and vast external sources to deliver an unparalleled level of predictability across a whole array of different business use cases. The acquisition fuels Sugar’s time-aware CX platform by automatically forecasting expected outcomes and highlighting previously unforeseen challenges and opportunities. 

Making sense of data is a perennial issue for companies. Deep learning models are limited by the quality and quantity of input data, which historically has been inaccurate or incomplete in real-life CRM implementations. Node’s deep learning models identify signals with up to 81% greater accuracy than heuristic-based approaches to deliver the tangible benefits of heightened performance and true predictability.

“Sugar has been a fantastic platform at its heart,” said Paul Greenberg, president of the 56 Group and author of CRM at the Speed of Light. “Adding Node has the potential to bring impressive predictive accuracy to Sugar’s platform and products. And now more than ever it is critical to leverage all available data and signals to work towards better outcomes for both customers and the business alike.”

Today’s acquisition is the latest in a series of innovations supporting Sugar’s vision for the next frontier of high-definition customer experience (HD-CX) which began last year with the launch of Sugar’s time-based, no touch CX solutions for sales, marketing and service teams. 

“Obtaining a high definition view of your business and customers, from pipeline to forecasting, is all about replacing a fragmented, dated, and distorted picture with one that is sharply focused and rich in breadth and depth,” said Craig Charlton, CEO of SugarCRM. “Sugar is democratizing AI, ushering in a new frontier in CX with its powerful combination of AI, time-aware and data enrichment, to drive business performance and enable predictability for companies of all sizes.”

Extending Sugar’s time-aware CX platform, Node’s AI technology adds the most coveted element of time—the future. The combined solution offers wide-ranging capabilities for sales, marketing and service teams and include (but are in no way limited to):

• – Identifying customers most likely to churn, giving precious runway to remediate and engage with customers in the most strategic way possible
• – Predicting likelihood to convert from lead scoring models
• – Insight-driven forecasting and prescriptive guidance for higher quota attainment and sale close monitoring
• – Seamless recommendations for add-on products during the right phase of the customer journey increasing average sale size
• – Ascertaining marketing attribution and contribution to closed business
• – Improving customer engagement models through predictive case routing and contextual data in real time to empower customer service professionals

The post Coming to Sugar: The power of AI appeared first on Sugabyte.

Sugabyte is looking for a positive and driven developer to join our growing team of professionals providing state-of-the-art CRM solutions to our customers globally. 

Having existing development experience with PHP and Javascript is essential, but we don’t expect you to know SugarCRM. 

You’ll feel part of the team here at Sugabyte working alongside management, sales, support – and of course development. 

Projects that you will be working on include custom integrations using the SugarCRM REST API, custom enhancements to the SugarCRM application and product-based assignments which will make its way to the marketplace to thousands of businesses. 

Our main focus on recruitment, is you, over your skill-base. We’re lucky that our careful selection of members to date has resulted in a wonderful working environment.

Your duties include:

• Writing clear and carefully thought out PHP and JavaScript.
• Have good communication skills
• Be part of the initial design process on certain projects
• Work well under pressure and efficiently towards deadlines
• Have an eye for detail and documenting your work
• Positive outlook when troubleshooting
• Assist occasionally with troubleshooting customer systems
• Work as part of a team, and sometimes on solo projects to deliver solutions

About you

• Have a passion for technology and development
• Work well in a team with good communication skills
• A good level of understanding of PHP, Javascript, MySQL, Linux, Apache & GIT

What we offer

• Training & Support throughout your career
• Competitive Salary dependant on experience

How to apply:

Email your CV to james@sugabyte.com

Note to Recruiters and Placement Agencies:  Sugabyte does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Sugabyte employee. Sugabyte will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Sugabyt and will be processed accordingly. 

The post PHP/Javascript Developer – Peterborough appeared first on Sugabyte.

First off, what’s going on?
New investors of SugarCRM, a new CEO, new product line-up, and a new direction which will fundamentally change the way customers use CRM.

The new business model
Three pillars outline SugarCRM’s core principles upon which they are building our value proposition and differentiation:

1. Intelligent Customer Experience – Harness customer data and discover actionable insights and next best actions.

Intelligent Customer Experience aims to aggregate information from a wide variety of internal sources and unify data into a single container. Augmented by external and third-party sources, AI, and machine learning, you can use this repository to gain predictive insights and next best action guidance. It also blends dimensions to customer data so to allow for better analysis.

2. No-Touch Information Management – Spend less time entering and finding data and more time on high-value work.

The No-Touch Information Management design philosophy allows you to automate the collection, processing, and presentation of customer information as a byproduct of the user activity (i.e. engaging with customers, using other tools and systems, etc.). This design delivers customer data directly to users in real-time context of what they’re doing, what tools they’re using, and what key insights they need.

3. Continuous Cloud Innovation – Trust in the most modern, durable, and future-proof CX platform on the market.

Delivered as a native AWS application, Sugar’s cloud products leverage more capabilities than any other CX offering. AWS supports the world’s largest e-commerce marketplace that owns nearly half of the entire US market, has five times more cloud infrastructure than their next 14 competitors combined, and complies with 34 different security and compliance standards. This means that Sugar and their customers always have access to the most advanced, secure, scalable, and reliable infrastructure technology available.

Three new products added to our CX lineup:

• Sugar Market – The all-you-need marketing automation solution designed to supercharge marketing efficiency and productivity (formerly Salesfusion)
• Sugar Sell – The award-winning sales automation solution renowned for its intuitive user interface, extensibility, and formerly Sugar Enterprise
• Sugar Serve – An all-new customer engagement centre solution designed to streamline case management and issue resolution

Q&A: Prospective customers of Sugar:

We’re looking for a CRM tool which can help manage unique business processes, but marketing, opportunity management and ticket/case management is not required. Which product should I be considering?

Sugar Sell is now SugarCRM’s core CRM offering.  Despite the name, it’s SugarCRM’s most fully packed CRM tool which includes tools such as Sugar BPM (advanced workflow and automation tool). This is the product you should be considering even if you’re not planning on managing sales efforts or need a helpdesk/agent solution.

Is Sugar Market the best Marketing Automation tool for SugarCRM?

Since SugarCRM’s acquisition of Salesfusion this summer, a dedicated team of developers have been working on expanding it’s functionality, improving UI/UX and deepening it’s integration Sugar our CRM. Our opinion is that it’s probably not the best solution, but it certainly has a great future. SugarCRM is staying true to it’s ‘open architecture’ background and customers have the flexibility to choose which Marketing Automation tool is best for them.

I need Opportunity Management, Sales Automation and ticket/case management. Do I need to buy Sugar Sell and Sugar Serve?

Sugar Sell and Sugar Serve are two flavours of the same core CRM tool.  Sugar Sell offers 90% of the core CRM functionality, with the 10% being focused around opportunity management.  Sugar Serve is the same: 90% CRM functionality with 10% focused on the features that matter most to service agents. From a licensing perspective, you’ll need some Sugar users who have ‘Sell’ subscription licenses, and others with ‘Serve’ licenses.  Some users may want to have both, and Sugar has discounted pricing for those users.

Q&A: Existing customers of Sugar?

When will I be upgraded to Sugar Sell?

Existing customers on Sugar Professional and Sugar Enterprise will have no forced upgrades to Sell and Serve. Customers wishing to upgrade to leverage the new functionality these products will offer can upgrade their system to Sell and Serve. Sell and Serve is only available for customers whose system is hosted with SugarCRM’s On-Demand Cloud environment (with AWS). Customers who host with a partner or host on their own infrastructure will have t migrate to SugarCRM’s Cloud if they want to upgrade to Sell and/or Serve.

Is my subscription cost going to increase in cost?

The last price increase for Professional and Enterprise was 2015. At this stage, there is no planned increase in the software license costs of Professional and Enterprise.

How can I find out more about Market, Sell and Serve?

For an individual demonstration, reach out to James: james@sugabyte.com. SugarCRM.com also has some great information available today on these products.  We’ll soon be adding more content and videos to sugabyte.com.

What else is in the pipeline for the product roadmap?

Some really interesting things that will launch SugarCRM to a higher altitude and be able to strongly compete in new areas. Without breaking NDA, some exciting news around Business Intelligence and reporting tools are coming soon.  Sugar will also be leveraging machine learning services from AWS to help identify anomalies in your CRM data to help you identify problems with customers, prospects and more so you can anticipate actions for better success.

Any questions: Just reach out!

The post The New Sugar – Q&A appeared first on Sugabyte.

Salesfusion is an all-you-need marketing automation solution that empowers marketers to nurture leads & drive revenue. The application keeps the integration between sales and marketing aligned, helping the delivery of pre-qualified leads to sales.

Schedule your Salesfusion Demo:

We wanted to share the best value Salesfusion has to offer so you can take full advantage of it.

With Salesfusion, you get core functionality on a superior platform at a special price if you act by July 31. Key features include:

• Intuitive, drag-and-drop builders to quickly create conversion-driven landing pages, forms and emails
• Advanced email nurture capabilities to deliver personalised messages at scale
• Powerful visualisation of the buyer’s journey and insight into website traffic
• Custom and unlimited lead scoring models to send the most qualified leads to sales
• Robust social management and paid search advertising integrations to maximise your marketing program within one platform
• Advanced campaign analytics and beautiful dashboards to gain insight into understanding performance and tracking ROI

Maximise your CRM investment and improve Sales and Marketing productivity with an integrated marketing automation solution. If you’re interested in taking advantage of the sweetest deal on Salesfusion this year, click below and we’ll be in touch! 

The post SugarCRM & Salesfusion – Discounted Price Before 31st July 2019 appeared first on Sugabyte.